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• Drugs Info  
  • Type of drugs
  • About drugs
    • Drugs and mental health
    • Drug use factors
    • Drugs and pregnancy
    • Drugs and the law
    • How long do drugs stay in your system?
    • The nature and stages of drug use
    • Overdose Videos
    • Overdose Information
  • Harm Reduction
  • Online drug test
  • For parents / carers
    • Don't Lose The Head
    • Effects on the family
    • Why some young people take drugs and others don't
    • How can I prevent my child from becoming involved with drugs?
    • Prevention
    • How can I tell if my child is using drugs?
    • Signs and symptoms
    • I am worried that my teenager might be using drugs
    • What should I do if I find out that my child is using cannabis
    • Intervention
    • Talk about drugs and new drug trends
  • For teens
    • Cannabis
    • Know the score
    • The teen brain
    • Worried about someone
    • For teens: Drugs and mental health
  • Getting help
• Alcohol Info  
  • About alcohol
    • What is alcohol?
    • How alcohol affects the body
    • How alcohol affects mood
    • Alcohol and pregnancy
    • Alcohol and the law
    • Drink driving
    • Interactions with other drugs
    • Alcohol and sports performance
    • Fact or myth quiz
    • FAQ
  • Stages of alcohol use
    • Stages of alcohol use
    • Abstinence
    • Experimentation
    • Low risk drinking
    • Problem drinking
    • Alcohol abuse and misuse
    • Alcohol dependence
    • Changing your drinking
  • Tips & Tools
    • How much am I drinking?
    • Alcohol diary
    • Alcohol use Balance Sheet
    • Change Plan worksheet
    • Goal Setting
    • Guidelines for supporters
    • How to stick to your plans
    • Tips for drinking less
    • What to do about boredom
  • Young people and drink
    • Why young people drink
    • What are the signs and effects?
    • Concerned parents
    • Children affected by a parent's drinking
  • Alcohol and Cancer
  • Worried about someone?
    • When a loved one has a drink problem
    • What can I do to help?
    • Coping with a partner's drinking
    • How drink can affect families
  • Looking for help?
    • What you can expect when you look for help
    • Find a service
• Services  
• Features  
• Resources  
  • Multimedia
  • COVID-19
    • Drug services during COVID-19
    • Why people who use drugs are at risk during COVID-19
    • Harm reduction advice for people who use drugs during COVID-19 pandemic
    • Changes to OST
    • Overdose awareness during the COVID-19 pandemic
    • Naloxone
    • Alcohol
    • Dual diagnosis
      • Dual diagnosis: Why people are at risk during COVID-19
      • Dual diagnosis: Minding your mental health and staying safe during COVID-19
    • Drug recovery
    • Family support
    • Domestic violence
    • Professionals/Staff
  • Links
  • Community detox
    • Community Detoxification Information
    • FAQ for Community Detoxification Guidelines
  • National Standards for Safer Better Healthcare
    • National Standards for Safer Better Healthcare
    • SBHC workbooks
    • Tools and templates
      • National Standards SBHC workbooks
      • HSE Quality Improvement Division
      • Shared Resources
      • Policy Template Library
    • eLearning Portal
      • Quality Champions Training
      • Service User Confidentiality Training
      • Complaints Training
    • Links
  • Dealing with drug litter
    • Drug litter information
    • Drug litter safe disposal contacts
  • Naloxone
  • NDRIC
    • About NDRIC
    • Online Resource Library
    • NDRIC Membership
  • National Family Support Network Drug-Related Intimidation Programme

Complaints Training

Information to follow